Refund & Returns Policy
Our Commitment to Fairness & Transparency At SparkFuse, we pride ourselves on delivering compliant, high-quality electrical and fire-safety services. Your satisfaction and peace of mind are central to how we operate. This Refund Policy explains when refunds may be issued and how we handle disputes in a fair, transparent manner.
Services Covered by This Policy
This policy applies to all services provided by SparkFuse Electricians, including:
When a Refund Considered
A partial or full refund may be issued if:
- •Work has not yet started
- •Materials have not yet been purchased
- •You cancel within the agreed cancellation window
- •A genuine error has occurred on our side
- •Refunds are assessed case-by-case and approved at management discretion.
Non Refundable Services
Because our work involves labour, time, travel, and compliance documentation, the following are non-refundable once delivered:
Cancellations
Domestic
- •Cancellations made 24 hours before the appointment may be eligible for a refund (excl. admin fees).
- •Cancellations within 24 hours may incur a charge.
Commercial
- •Cancellations must be made 48 hours in advance.
- •Late cancellations may incur labour and scheduling fees.
Quality Guarantee
If you believe the work completed is not up to standard:
- •We will inspect the issue free of charge
- •If the fault is related to our workmanship, we will rectify it at no cost
- •If the issue is unrelated (e.g., new faults, third-party interference, or property conditions), standard charges apply
How to Request a Refund
To request a refund or raise a concern, please contact us:
Please include:
- •Your name
- •Property address
- •Job reference
- •Invoice number
- •Reason for your request
- •Supporting photos
Response aim: 7 business days.
Legal Compliance
This policy is designed to comply with:
Updates to This Policy
We may update this policy periodically to reflect changes in legislation or business processes. The latest version will always be available on this page — please check back periodically if you have an ongoing job with us.